Review automation
Fair review automation after every move
Semres sends every eligible customer the same honest review invitation and separately surfaces low scores so your team can follow up.
- NPS/CSAT survey on every move
- The same review request for every eligible customer
- Private detractor recovery path
- Per-send analytics: delivered, opened, clicked
How it works
From completed move to honest feedback
- 1
A survey after every completed move
When SmartMoving or Chariot marks the job complete, the customer gets a quick NPS/CSAT survey — while the move is still fresh.
- 2
Every customer gets the same ask
Every eligible customer gets the same timed review request with a direct link to your profile. Their survey score does not change the invitation.
- 3
Low scores also get private recovery
A low survey score creates a separate private follow-up for your team, without changing the customer’s review invitation.
The engines behind it
Reputation runs on the same events as the rest
The drip prepares the customer for a smooth move; the reputation engine turns that smooth move into a survey, a review, and the next referral.
Customer 7-Day Drip
Automatically prepares every customer before move day.
Sample drip schedule: emails and texts spaced across the week before the move, ending with the move-day morning crew card.
- Packing, utilities & appliance prep
- Timeline & crew expectations
- 3-day, day-before & move-day morning texts
- Move-day crew card with your real roster
Referral & Reputation Engine
Turns completed moves into referrals, reviews, and recovered customers automatically.
Sample survey routing: a 9 out of 10 score triggers a review request; a 4 out of 10 is kept private for recovery.
- Customer referral codes
- NPS/CSAT surveys
- Neutral review asks
- Detractor recovery routing
FAQ
Review automation questions
No. Semres connects on top of your existing CRM. Your team keeps working exactly as they do today. We run the sourcing, engagement, referral, and reporting work that happens around it.
Keep CRM records current, configure messages and schedules, and monitor delivery and replies. Available automations depend on your connected CRM and enabled company settings.
Ask Semres supports your team in the portal. Review requests use a neutral message regardless of survey score. Custom photo/video analysis is coming soon; optional QubeSheets surveys require a configured integration.
Make the review request part of the completed-move workflow.
Book a demo and we'll show the survey, neutral review request, and private recovery path running on your CRM's own events.