Review automation
Review automation that never asks an unhappy customer
Reviews drive your local ranking, your close rate, and your price power. Semres asks after every move — but only pushes the customers who just told you they're thrilled toward a public review.
- NPS/CSAT survey on every move
- Review requests gated by the score
- Private detractor recovery path
- Per-send analytics: delivered, opened, clicked
How it works
The five-star engine, end to end
- 1
A survey after every completed move
When SmartMoving or Chariot marks the job complete, the customer gets a quick NPS/CSAT survey — while the move is still fresh.
- 2
Promoters get the review ask
Customers who score high get a timed, templated review request with a direct link to your profile. The ask is gated by their own score — it is not AI-written.
- 3
Detractors get recovery, not Google
Unhappy customers route to a private recovery sequence instead of a public review form, so you can make it right before it goes public.
The engines behind it
Reputation runs on the same events as the rest
The drip prepares the customer for a smooth move; the reputation engine turns that smooth move into a survey, a review, and the next referral.
Customer 7-Day Drip
Automatically prepares every customer before move day.
Sample drip schedule: emails and texts spaced across the week before the move, ending with the move-day morning crew card.
- Packing, utilities & appliance prep
- Timeline & crew expectations
- 3-day, day-before & move-day morning texts
- Move-day crew card with your real roster
Referral & Reputation Engine
Turns completed moves into referrals, reviews, and recovered customers automatically.
Sample survey routing: a 9 out of 10 score triggers a review request; a 4 out of 10 is kept private for recovery.
- Customer referral codes
- NPS/CSAT surveys
- NPS-gated review asks
- Detractor recovery routing
FAQ
Review automation questions
No. Semres connects on top of your existing CRM. Your team keeps working exactly as they do today. We run the sourcing, engagement, referral, and reporting work that happens around it.
Almost nothing. Once your automations are configured, Semres runs them against every job, lead, partner, and referral automatically. The few human-in-the-loop steps, like approving an AI-drafted B2B outreach email, take one click from your portal.
AI drafts B2B outreach and personalizes your email templates, and it powers the Ask Semres assistant in your portal. Review requests are not AI-written — they are timed and gated by each customer's survey score. Anything customer-facing that AI drafts is reviewable, and your customer data is never shared across companies.
Your next hundred reviews, on autopilot.
Book a demo and we'll show the survey, the gate, and the recovery path running on your CRM's own events.